Privacy Policy

Last updated: January 5, 2025

1. Introduction

Welcome to CrushAI ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform. We are committed to protecting your personal information and your right to privacy in accordance with global data protection regulations, including GDPR, CCPA, and other applicable laws.

By accessing or using CrushAI, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our platform. We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

2. Information Collection

We collect several types of information for various purposes:

2.1 Personal Information

• Name, email address, and contact information
• Company details and business information
• Profile pictures and account preferences
• Payment and billing information
• Communication preferences and settings

2.2 Usage Information

• Chat histories and conversation logs
• Customer service interactions and feedback
• Feature usage patterns and preferences
• Performance metrics and analytics data
• AI training data and model interactions

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Cookie data and session information
• Log files and debugging information
• API usage and integration data

3. Use of Information

Your information enables us to provide and improve our services in the following ways:

3.1 Service Delivery

• Powering our AI-driven customer service solutions
• Personalizing user experiences and responses
• Processing and completing transactions
• Providing technical support and assistance
• Managing user accounts and preferences

3.2 Service Improvement

• Training and optimizing AI models
• Analyzing service performance and usage patterns
• Developing new features and capabilities
• Conducting research and development
• Improving user experience and interface design

4. AI Technology & Data Processing

Our AI technology is designed with privacy and security in mind:

4.1 AI Processing Standards

• Implementation of state-of-the-art encryption protocols
• Strict data anonymization and pseudonymization processes
• Regular model training with privacy-preserved datasets
• Continuous monitoring of AI performance and accuracy
• Ethical AI development guidelines and compliance

4.2 Data Protection Measures

• Secure cloud infrastructure with multiple redundancies
• Regular security audits and vulnerability assessments
• Access control and authentication protocols
• Data encryption at rest and in transit
• Automated threat detection and prevention systems

5. Data Sharing & Third Parties

We may share your information with:

5.1 Service Providers

• Cloud hosting and storage providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms
• Security and compliance partners

5.2 Legal Requirements

• Law enforcement agencies when required
• Regulatory bodies and authorities
• Legal proceedings and court orders
• Protection of rights and safety

6. Your Rights & Controls

You have comprehensive rights regarding your data:

6.1 Data Access & Control

• Access and download your personal data
• Request corrections to inaccurate information
• Delete or request deletion of your data
• Opt-out of data processing for specific purposes
• Export your data in machine-readable formats

6.2 Communication Preferences

• Manage email notification settings
• Control marketing communications
• Set AI interaction preferences
• Customize privacy settings

7. Data Retention & Deletion

Our data retention policies:

7.1 Retention Periods

• Active accounts: Full duration of service usage
• Inactive accounts: Up to 24 months
• Payment information: As required by law
• Chat logs: 12 months rolling period
• Analytics data: 36 months

7.2 Deletion Procedures

• Secure data wiping protocols
• Automated deletion workflows
• Backup removal procedures
• Third-party data removal coordination

8. International Data Transfers

We may transfer, process, and store your information in countries other than your own. Our data transfers comply with applicable laws and regulations, including Standard Contractual Clauses and other appropriate safeguards.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.